Service Description
- Petro Elite provides diesel delivery to homes, businesses, and generators across Lebanon.
- Delivery availability depends on fuel stock, geographic coverage, and schedule capacity.
- We may update or modify our service at any time to improve operations or comply with regulations.
Customer Responsibilities
- Provide accurate delivery details, including address and tank location.
- Ensure safe access for delivery vehicles and staff.
- Be present or have a responsible person available to verify the delivery.
- Use the delivered diesel safely and legally.
Order Accuracy & Pricing
- Orders must include the correct quantity, address, and contact information.
- Final pricing is based on the confirmed amount delivered on-site.
- Prices may adjust according to the official Lebanese diesel market rate.
- If diesel prices change, the customer is billed based on the policy displayed during ordering.
Payment Terms
- Payments must be completed using approved payment methods: cash, card, OMT, Suyool, or Whish Pay.
- Receipts are issued for all completed transactions.
- Unsuccessful or reversed payments may result in delayed orders.
Limitations & Liabilities
- Petro Elite is not responsible for delays caused by factors outside our control.
- We are not liable for damage caused by faulty customer tanks, pipes, or unsafe site conditions.
- We do not guarantee uninterrupted access to the website or ordering platform.
Account & Data Security
- Customers are responsible for keeping their login information secure.
- Petro Elite implements strong security measures but cannot guarantee absolute protection.
- Sharing OTP codes or account details is strictly prohibited.